Bitdefender GravityZone incident
GravityZone – Temporary Impact on the Management Console Service
Bitdefender GravityZone experienced a major incident on May 16, 2025 affecting Management Console, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2025, 01:23 PM UTC
We are currently investigating an issue that is preventing users from logging into the GravityZone console. Our technical team is working diligently to identify the root cause. We will provide further updates as soon as we have more information. Please note that this incident does not affect endpoint protection and all other services within GravityZone continue to operate normally.
- identified May 16, 2025, 02:00 PM UTC
We have identified the cause of the issue preventing users from logging into their management console. Our team is actively working on implementing a solution to restore full functionality. We appreciate your understanding and will continue to provide updates on our progress.
- monitoring May 16, 2025, 03:22 PM UTC
The issue preventing users from logging into their management console has been fixed. We are currently monitoring to ensure stability and full restoration of services. Thank you for your patience as we work to confirm the resolution.
- resolved May 16, 2025, 03:40 PM UTC
The issue preventing users from logging into their management console has been resolved. Throughout the incident, your endpoint protection remained fully operational, ensuring the safeguarding of critical system components. We would like to express our gratitude for your cooperation and continued trust in our services.