BIM Track experienced a major incident on October 9, 2025 affecting Web Application, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- investigating Oct 09, 2025, 12:45 PM UTC
There can be intermittent issues when loading pages (page not loading or slow to load) such as the project list in a European hub.
- identified Oct 09, 2025, 12:47 PM UTC
The issue is due to a problem with Microsoft Azure infrastructure. Microsoft is actively working on a resolution.
- resolved Oct 09, 2025, 02:14 PM UTC
The issue has been resolved by Microsoft, European hubs should be fully accessible. You might experience slightly slower load times while the Microsoft services are fully recovering.