BIM Track incident

Website pages not loading, caused by Azure issue

Resolved after 8 hours 7 minutes, affecting Web Application, on October 29, 2025.

monitoring Oct 29, 2025, 10:07 PM UTC

Microsoft has applied a fix but their services have not fully recovered yet. You could see intermittent failures when loading pages while the services have fully recovered.

Started
Oct 29, 2025, 04:25 PM UTC
Resolved
Oct 30, 2025, 12:33 AM UTC
Duration
8h 7m
Detected by Pingoru
Oct 29, 2025, 04:25 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Oct 29, 2025, 04:25 PM UTC

    Microsoft Azure is currently experiencing a downtime, as a result some web pages don't load in Newforma Konekt. We are monitoring the situation and will update the status once we get more information.

  2. identified Oct 29, 2025, 06:27 PM UTC

    A Microsoft CDN outage is preventing some of our web pages to load correctly, and also affecting our Outlook add-in. Microsoft has identified the issue and is currently redeploying a fixed version.

  3. monitoring Oct 29, 2025, 10:07 PM UTC

    Microsoft has applied a fix but their services have not fully recovered yet. You could see intermittent failures when loading pages while the services have fully recovered.

  4. resolved Oct 30, 2025, 12:33 AM UTC

    This incident has been resolved.

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