Billpocket incident

Tasa elevada de declinaciones asociadas al emisor Banco BANCOPPEL

Minor Resolved View vendor source →

Billpocket experienced a minor incident on August 22, 2026 affecting Autorización (Hefesto) and Procesador de Autorizaciones (PROSA), lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2026, 08:30 PM UTC
Resolved
Aug 22, 2026, 10:49 PM UTC
Duration
2h 19m
Detected by Pingoru
Aug 22, 2026, 08:30 PM UTC

Affected components

Autorización (Hefesto)Procesador de Autorizaciones (PROSA)

Update timeline

  1. identified Aug 22, 2026, 08:30 PM UTC

    Se observa aumento de rechazos en el flujo transaccional asociados al emisor por el causal 68, se escala el caso a PROSA para sus respectivas validaciones.

  2. resolved Aug 22, 2026, 10:49 PM UTC

    Se confirma estabilidad con el emisor, se da por cerrada la novedad.