Bigtincan incident

Content Hub - Email Delivery Issue

Resolved after 5 hours 32 minutes, affecting Mailing service, on October 1, 2026.

identified Oct 01, 2026, 05:49 PM UTC

The issue has been identified and a fix is being implemented.

Started
Oct 01, 2026, 01:50 PM UTC
Resolved
Oct 01, 2026, 07:22 PM UTC
Duration
5h 32m
Detected by Pingoru
Oct 01, 2026, 01:50 PM UTC

Affected components

Mailing service

Update timeline

  1. investigating Oct 01, 2026, 01:50 PM UTC

    We are experiencing an outage affecting email delivery across Content Hub. The team is actively investigating the issue and will provide an update shortly.

  2. investigating Oct 01, 2026, 01:59 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 01, 2026, 02:00 PM UTC

    We are continuing to investigate this issue.

  4. identified Oct 01, 2026, 05:49 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Oct 01, 2026, 07:22 PM UTC

    This incident has been resolved. All emails are sending properly now.

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