Partial outage for Betty Blocks classic functionalities

Update timeline

1. investigating Oct 06, 2025, 01:22 PM UTC

   We are writing to inform you that our platform is currently experiencing an unexpected outage. This means that applications running on the below-mentioned zones are temporarily unavailable, and you may not be able to access our services. We understand this is disruptive, and we sincerely apologize for any inconvenience this may cause. Our team is working with the highest priority on this to identify the root cause of the issue and restore services as quickly as possible. The following zones and components are currently affected by this outage: Affected Zones: Private zone 19 Affected Components: Classic Background Actions: The Classic actions of your application may be unavailable. Classic Logs: The Classic logs of your application may be unavailable. Our highest priority is to bring our services back online as quickly and safely as possible. We have dedicated engineers working to resolve this issue.

2. monitoring Oct 06, 2025, 01:33 PM UTC

   We have successfully restored the issues regarding Classic Background actions, Classic logs, and Classic Backoffice related functionalities. We are continuing to work urgently to bring all services back to full operation. We will provide another update within the next hour, as we monitor the behaviour of these services.

3. resolved Oct 06, 2025, 01:49 PM UTC

   We are happy to announce that the outage affecting the zone 19 has now been fully resolved, and all services are back online. We want to thank you for your patience and understanding during this challenging time. We know this disruption was significant, and we appreciate your support. If you experience any further issues, please do not hesitate to contact our support team via Intercom.