Resolved after 5 hours 8 minutes, affecting BetterNow Platform and api.betternow.org, on January 11, 2020.
We have implemented a change so that other background job processing can complete, and the queues are now clear of other jobs. Sending emails, such as for donation receipts and for notifying fundraisers of new donations, will still be delayed until our service provider recovers.
Affected components
Update timeline
- investigating Jan 11, 2020, 07:36 AM UTC
We are currently investigating this issue.
- investigating Jan 11, 2020, 07:59 AM UTC
One of our service providers has an outage that is affecting transactional email sending along with other work processed by our background job queues.
- monitoring Jan 11, 2020, 08:12 AM UTC
We have implemented a change so that other background job processing can complete, and the queues are now clear of other jobs. Sending emails, such as for donation receipts and for notifying fundraisers of new donations, will still be delayed until our service provider recovers.
- resolved Jan 11, 2020, 12:44 PM UTC
Our provider has recovered and all outgoing emails have been delivered.
Your product runs on more than BetterNow
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services