BetterNow incident

retroactive: API authorization errors

Resolved after 23 hours 39 minutes, on August 13, 2026.

resolved Aug 13, 2026, 07:01 AM UTC

A new version of the service added stricter validation of API credentials, which improperly refused access with the 401 HTTP response code. We saw an increase in 401 responses from 2026-08-12 17:43 CEST until the validation was reverted at 2026-08-13 08:41 CEST

Started
Aug 13, 2026, 07:01 AM UTC
Resolved
Aug 14, 2026, 06:41 AM UTC
Duration
23h 39m
Detected by Pingoru
Aug 13, 2026, 07:01 AM UTC

Update timeline

  1. resolved Aug 13, 2026, 07:01 AM UTC

    A new version of the service added stricter validation of API credentials, which improperly refused access with the 401 HTTP response code. We saw an increase in 401 responses from 2026-08-12 17:43 CEST until the validation was reverted at 2026-08-13 08:41 CEST

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