Resolved after 1 hour 42 minutes, affecting Donation Payment Processing, on June 30, 2021.
A fix has been implemented and we are monitoring the results.
Affected components
Donation Payment Processing
Update timeline
- identified Jun 30, 2021, 08:26 AM UTC
Some donations via OnlineFundraising are refused with a system error. This is only for charities using OnlineFundraising for payments, not for those using QuickPay/Clearhaus.
- monitoring Jun 30, 2021, 09:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2021, 10:09 AM UTC
This incident has been resolved.
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