BetterNow incident

SWISH payment failures

Resolved after 1 hour 43 minutes, affecting Donation Payment Processing, on July 1, 2021.

monitoring Jul 01, 2021, 12:17 PM UTC

The error rate has returned to normal levels and we're monitoring the situation

Started
Jul 01, 2021, 11:38 AM UTC
Resolved
Jul 01, 2021, 01:21 PM UTC
Duration
1h 43m
Detected by Pingoru
Jul 01, 2021, 11:38 AM UTC

Affected components

Donation Payment Processing

Update timeline

  1. investigating Jul 01, 2021, 11:38 AM UTC

    We are currently investigating this issue.

  2. identified Jul 01, 2021, 11:40 AM UTC

    We see intermittent connection errors between our payment service provider and Swish for some Swish payments in Sweden. Card payments and payments in other countries are not affected.

  3. monitoring Jul 01, 2021, 12:17 PM UTC

    The error rate has returned to normal levels and we're monitoring the situation

  4. resolved Jul 01, 2021, 01:21 PM UTC

    This incident has been resolved.

Your product runs on more than BetterNow

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →