Resolved after 2 hours 56 minutes, affecting BetterNow Platform, on September 15, 2021.
We are currently investigating this issue. It seems as though some administrator accounts cannot provide 2 factor authentication. This affects usage of the dashboard, fundraisers, donations and payments are not affected.
Affected components
BetterNow Platform
Update timeline
- investigating Sep 15, 2021, 07:08 AM UTC
We are currently investigating this issue. It seems as though some administrator accounts cannot provide 2 factor authentication. This affects usage of the dashboard, fundraisers, donations and payments are not affected.
- resolved Sep 15, 2021, 10:04 AM UTC
This incident has been resolved.
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