BetterNow incident

Connection errors

Resolved after 2 hours 50 minutes, affecting BetterNow Platform and api.betternow.org, on September 17, 2021.

monitoring Sep 17, 2021, 07:43 AM UTC

We are continuing to monitor for further issues. You can see more information from our upstream provider at https://status.heroku.com/incidents/2359

Started: Sep 17, 2021, 05:44 AM UTC
Resolved: Sep 17, 2021, 08:34 AM UTC
Duration: 2h 50m
Detected by Pingoru: Sep 17, 2021, 05:44 AM UTC

Affected components

BetterNow Platformapi.betternow.org

Update timeline

investigating Sep 17, 2021, 05:44 AM UTC

We are currently investigating this issue.
investigating Sep 17, 2021, 05:47 AM UTC

We are continuing to investigate this issue.
identified Sep 17, 2021, 05:52 AM UTC

Our upstream provider is not currently routing requests to our apps. We are working with them on a fix.
monitoring Sep 17, 2021, 06:39 AM UTC

A fix has been implemented and we are monitoring the results.
identified Sep 17, 2021, 06:41 AM UTC

Unfortunately we are continuing to see routing errors.
monitoring Sep 17, 2021, 07:23 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Sep 17, 2021, 07:43 AM UTC

We are continuing to monitor for further issues. You can see more information from our upstream provider at https://status.heroku.com/incidents/2359
resolved Sep 17, 2021, 08:34 AM UTC

This incident has been resolved.

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