Resolved after 34 minutes, affecting BetterNow Platform, on April 11, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
BetterNow Platform
Update timeline
- identified Apr 11, 2023, 09:45 AM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 11, 2023, 09:46 AM UTC
Logged-in charity users are getting errors as they try to use the system. Non-charity users (fundraisers and donors) are not affected. A fix is being deployed.
- monitoring Apr 11, 2023, 09:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 11, 2023, 10:19 AM UTC
This incident has been resolved.
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