Resolved after 12 hours 37 minutes, affecting Donation Payment Processing, on September 12, 2024.
An update from Clearhaus: "We have seen a significant increase in approval rates and the connectivity is now back to normal. Due to the severity of this issue and the previous sudden change in approval rate we are still actively monitoring this situation." We will continue to monitor this as well.
Affected components
Update timeline
- identified Sep 12, 2024, 05:12 AM UTC
Clearhaus is reporting issues with an upstream provider https://status.clearhaus.com/incidents/hp85pwr0m3yp
- identified Sep 12, 2024, 05:13 AM UTC
From Clearhaus: "Our upstream provider has confirmed and is aware of a connectivity issue. Currently almost all authorizations, voids and Mastercard credits are impacted"
- monitoring Sep 12, 2024, 12:18 PM UTC
An update from Clearhaus: "We have seen a significant increase in approval rates and the connectivity is now back to normal. Due to the severity of this issue and the previous sudden change in approval rate we are still actively monitoring this situation." We will continue to monitor this as well.
- resolved Sep 12, 2024, 05:49 PM UTC
This incident has been resolved.
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