Resolved after 14 hours 53 minutes, affecting BetterNow Platform and api.betternow.org, on June 10, 2025.
Heroku/Salesforce continue to work towards resolving the incident. The latest information can be found at https://status.salesforce.com/generalmessages/10001540 We will leave this incident open until the issue is fully resolved on their side. Our services have been operational since 16:21 UTC.
Affected components
Update timeline
- investigating Jun 10, 2025, 02:49 PM UTC
We are currently investigating this issue.
- identified Jun 10, 2025, 03:45 PM UTC
Our services are down due to a Heroku/Salesforce incident. https://status.salesforce.com/generalmessages/10001540 has more information on the outage.
- monitoring Jun 10, 2025, 04:23 PM UTC
We are seeing service recovery, however the Heroku/Salesforce incident is not resolved. We continue to monitor the system.
- monitoring Jun 10, 2025, 04:52 PM UTC
Heroku/Salesforce has updated their incident with the following: "Investigations are still ongoing. A permanent fix is in progress, and it will require disabling the configuration change that reintroduces impact." We take this to mean there is a possibility of more downtime before the incident is fully resolved. We will continue to monitor the system.
- monitoring Jun 10, 2025, 08:36 PM UTC
Heroku/Salesforce continue to work towards resolving the incident. The latest information can be found at https://status.salesforce.com/generalmessages/10001540 We will leave this incident open until the issue is fully resolved on their side. Our services have been operational since 16:21 UTC.
- resolved Jun 11, 2025, 05:43 AM UTC
This incident has been resolved.
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