Bentley Systems incident
IMS - Multiple users are facing test failures and timeout exceptions Errors: Europe Region
Bentley Systems experienced a major incident on December 1, 2025 affecting Authentication / Login and User Management, lasting 6h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 01, 2025, 09:57 AM UTC
Our team is currently investigating an issue with IMS. Some users may be having trouble facing test failures and timeout exceptions Errors or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Dec 01, 2025, 12:04 PM UTC
We are continuing to investigate the issue and will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Dec 01, 2025, 01:17 PM UTC
We are continuing to make every effort to investigate the issue and will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Dec 01, 2025, 02:21 PM UTC
We are actively continuing our investigation into the issue and will provide an update as soon as new information becomes available. We appreciate your patience.
- investigating Dec 01, 2025, 03:11 PM UTC
We briefly experienced the issue and have recovered in the US region. However, we are continuing to investigate the issue in Europe and will provide an update as soon as new information becomes available. We appreciate your patience.
- monitoring Dec 01, 2025, 03:28 PM UTC
We have been seeing improved performance and are closely monitoring the results.
- resolved Dec 01, 2025, 04:24 PM UTC
The issue has been resolved and remains stable. Thank you for your cooperation.