Versaic - Eligible causes showing as 'Not Disbursable' for some clients

Update timeline

1. identified Mar 27, 2025, 06:44 PM UTC

   We have identified an issue on Versaic affecting some organizations where they are showing as 'Not Disbursable'. Our team is actively working on a fix, which includes both a system update and correcting the data for affected causes. We will keep you posted on the progress and next steps shortly. Thanks for your patience!

2. monitoring Mar 27, 2025, 09:46 PM UTC

   The issue has been resolved, and we are monitoring to ensure stability. Thank you for your understanding.

3. resolved Mar 27, 2025, 10:07 PM UTC

   The issue has been fully resolved, and our team has verified that the cause disbursable status for the affected clients is resolved. Our team has taken all necessary steps to prevent this from happening again in the future. We apologize for any inconvenience this may have caused.

4. postmortem May 05, 2025, 01:41 AM UTC

   ## Summary On March 27th, 2025 a small number of Versaic clients reported that a significant number of eligible causes were showing up as 'Not Disbursable' despite confirming that their profiles and banking information were up to date. ## Impact This issue was impacting multiple organizations across UK, LATAM, and APAC regions and was delaying the grant disbursement for the affected clients. ## Root Cause An update to an API that determine’s a cause’s disbursable status was the root cause of the issue. ## Future Mitigation The Versaic team will collaborate with the team responsible for the API to get the cause details on how to elegantly handle both USD and international causes. ## Timeline of Events * 11:00 MT - Incident reported. * 11:22 MT - Root cause identified and a fix in progress. * 3:00 MT - Deployment of the fix completed; Additional script executed to update all affected causes * 3:15 MT - Verified that the previously affected causes are correctly updated in Versaic. Incident resolved.