Benevity experienced a minor incident on March 28, 2025 affecting Grants Advanced (formerly Versaic), lasting 5h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2025, 04:33 PM UTC
Versaic application is slow in production. We are currently investigating the issue. Our team is working diligently to resolve the issue as quickly as possible. We will continue to provide updates here, so please subscribe to this page for the latest information.
- monitoring Mar 28, 2025, 05:25 PM UTC
The team has performed steps to address the performance issue of the Versaic application, and we are monitoring to ensure stability. If you continue to experience issues, please submit a support request. Thank you for your understanding.
- resolved Mar 28, 2025, 10:27 PM UTC
The issue has been fully resolved, and our team is taking necessary steps to prevent this from happening again in the future. We apologize for any inconvenience this may have caused.
- postmortem May 05, 2025, 01:38 AM UTC
## Summary On March 28, 2025, from 09:30 to 10:30 Versaic users experienced slower than usual performance from the Versaic service. ## Impact Some users accessing the service during that period received very slow page load times. ## Root Cause Routine monitoring of the Versaic service alerted to required system maintenance that was then actioned. That maintenance process consumed significantly more resources than expected, which reduced the system’s capacity to respond to user requests. ## Future Mitigation This maintenance process typically does not cause the level of impact that we saw during this incident, but as a preventative measure, we will move that process to lower traffic times to reduce the likelihood of impacting user experience. ## Timeline of Events * 09:00 MT - System maintenance initiated * 09:30 MT - User experience degradation identified * 10:21 MT - System maintenance process suspended * 10:30 MT - User experience degradation resolved