Benevity incident

Delay in disbursing USD donations made through UKOGF

Minor Resolved View vendor source →

Benevity experienced a minor incident on April 2, 2025 affecting Benevity Global Disbursements, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 04:23 PM UTC
Resolved
Apr 04, 2025, 01:11 PM UTC
Duration
1d 20h
Detected by Pingoru
Apr 02, 2025, 04:23 PM UTC

Affected components

Benevity Global Disbursements

Update timeline

  1. identified Apr 02, 2025, 04:23 PM UTC

    We’re currently experiencing a delay in disbursing USD donations made through the UK Online Giving Foundation (UKOGF) during February and donations set to be disbursed at the end of March. The issue stems from a processing delay with our banking partner. We’ve escalated the matter to our banking partner and will continue to share updates here as we work towards a resolution in partnership with them.

  2. resolved Apr 04, 2025, 01:11 PM UTC

    Delayed USD funds have now been released.