BEES incident

Cart functionality is not working

Ongoing since 12:35 PM UTC, affecting Africa.

identified Nov 12, 2026, 03:21 PM UTC

The investigation is still ongoing and the case is being handled with the highest priority by our specialists. More information will be shared as the situation unfolds.

Started
Nov 12, 2026, 12:35 PM UTC
Resolved
Ongoing
Duration
● 3h 17m
Detected by Pingoru
Nov 12, 2026, 12:35 PM UTC

Affected components

Africa

Update timeline

  1. investigating Nov 12, 2026, 12:35 PM UTC

    BEES Support is investigating an issue with cart that is impacting BEES Link in South Africa. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-69511

  2. investigating Nov 12, 2026, 01:05 PM UTC

    The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.

  3. identified Nov 12, 2026, 02:09 PM UTC

    BEES Support continues to work on resolving the Cart loading issue affecting BEES Link. The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.

  4. identified Nov 12, 2026, 03:21 PM UTC

    The investigation is still ongoing and the case is being handled with the highest priority by our specialists. More information will be shared as the situation unfolds.

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