Resolved after 11 hours 36 minutes, affecting Beeper Status - Incident history service, on January 20, 2025.
Type: Incident Duration: 11 hours and 37 minutes Affected Components: Signal, Desktop App, Infrastructure, Beeper/Matrix, Instagram, Google Messages (SMS/RCS), WhatsApp, Discord, Slack, Android App, iOS App, Facebook, Telegram, Google Chat, LinkedIn Jan 20, 16:36:57 GMT+0 Resolved - The network outage has been fully resolved, and all services are now back online. If you encounter any lingering issues, please don’t hesitate to reach out to us at [**[email protected]**](mailto:[email protected]). Thank you for your patience and understanding throughout this process. We deeply appreciate your support!. Jan 20, 05:00:00 GMT+0 Identified - We identified a major network outage caused by an unexpected issue during an upgrade on one of our core systems. This outage impacted several critical functionalities, including sending, receiving, network setups, and more. Our team has been working tirelessly to address the issue and has made significant progress in restoring services. Recovery is still ongoing, and we are manually addressing certain components to ensure stability and reliability. We deeply apologize for the disruption and understand how critical our services are to you. Thank you for your continued patience as we work to fully resolve the situation. We will provide further updates as progress continues..
Affected components
Update timeline
- resolved Jan 20, 2025, 04:36 PM UTC
Type: Incident Duration: 11 hours and 37 minutes Affected Components: Signal, Desktop App, Infrastructure, Beeper/Matrix, Instagram, Google Messages (SMS/RCS), WhatsApp, Discord, Slack, Android App, iOS App, Facebook, Telegram, Google Chat, LinkedIn Jan 20, 16:36:57 GMT+0 Resolved - The network outage has been fully resolved, and all services are now back online. If you encounter any lingering issues, please don’t hesitate to reach out to us at [**[email protected]**](mailto:[email protected]). Thank you for your patience and understanding throughout this process. We deeply appreciate your support!. Jan 20, 05:00:00 GMT+0 Identified - We identified a major network outage caused by an unexpected issue during an upgrade on one of our core systems. This outage impacted several critical functionalities, including sending, receiving, network setups, and more. Our team has been working tirelessly to address the issue and has made significant progress in restoring services. Recovery is still ongoing, and we are manually addressing certain components to ensure stability and reliability. We deeply apologize for the disruption and understand how critical our services are to you. Thank you for your continued patience as we work to fully resolve the situation. We will provide further updates as progress continues..
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