Degradation: Portal Reports and Insights Dashboards data delay

Update timeline

1. identified Sep 29, 2025, 08:38 AM UTC

   Bazaarvoice has identified a data delay issue affecting Portal Reports and Insights Dashboards data. The current estimated data delay is 48 hours, and the Portal report delivery will be delayed by approximately 8 hours. We will provide an update at the designated time below or as new information becomes available. NEXT UPDATE: September 29 th, 2025, 11:00 AM CST [1343] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. identified Sep 29, 2025, 03:51 PM UTC

   Bazaarvoice has identified the root cause causing a data delay affecting Portal Reports and Insights Dashboards data. The issue with portal reporting has been fully resolved, and we are now focused on addressing the delay in Insights data. We will provide an update at the designated time below or as new information becomes available. Next Update September 30th, 2025, 8:00 AM CST

3. resolved Sep 30, 2025, 07:58 AM UTC

   Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1343] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)