Basecamp Outage History

Basecamp is up right now

Pingoru has recorded 60 incidents for Basecamp: 23 in the last 12 months and 11 in the last 90 days.

Source: 37status.com

60incidents recorded
23last 12 months
11last 90 days
13 minutestypical duration
Incidents per month
048AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking Basecamp in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202610 of 720 (0%)
May 202600 of 744 (0%)
June 202620 of 720 (0%)
July 202600 of 744 (0%)
August 202630 of 744 (0%)
September 202681 of 720 (0%)
October 202620 of 744 (0%)
November 202600 of 122 (0%)

Incidents, newest first

Critical October 21, 2026 Basecamp Classic outage 5m Basecamp Classic

Started Oct 21, 2026, 01:20 AM UTC· resolved Oct 21, 2026, 01:26 AM UTC

  1. investigating Oct 21, 2026, 01:20 AM UTC

    Basecamp Classic is down. We are investigating.

  2. resolved Oct 21, 2026, 01:26 AM UTC

    Basecamp Classic is back up and operating normally.

Read the full incident report →

Critical October 20, 2026 Campfire outage 5m Campfire

Started Oct 20, 2026, 09:27 PM UTC· resolved Oct 20, 2026, 09:33 PM UTC

  1. investigating Oct 20, 2026, 09:27 PM UTC

    Campfire is down. We are investigating.

  2. resolved Oct 20, 2026, 09:33 PM UTC

    Campfire is back up and operating normally.

Read the full incident report →

Critical September 29, 2026 Campfire outage 6m Campfire

Started Sep 29, 2026, 01:10 PM UTC· resolved Sep 29, 2026, 01:16 PM UTC

  1. investigating Sep 29, 2026, 01:10 PM UTC

    Campfire is down. We are investigating.

  2. resolved Sep 29, 2026, 01:16 PM UTC

    Campfire is back up and operating normally.

Read the full incident report →

Critical September 29, 2026 Basecamp 4 is down 2m Basecamp 5

Started Sep 29, 2026, 12:25 PM UTC· resolved Sep 29, 2026, 12:27 PM UTC

  1. investigating Sep 29, 2026, 12:25 PM UTC

    Basecamp 4 is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. resolved Sep 29, 2026, 12:25 PM UTC

    Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Critical September 29, 2026 Campfire outage 15m Campfire

Started Sep 29, 2026, 12:18 PM UTC· resolved Sep 29, 2026, 12:34 PM UTC

  1. investigating Sep 29, 2026, 12:18 PM UTC

    Campfire is down. We are investigating.

  2. resolved Sep 29, 2026, 12:34 PM UTC

    Campfire is back up and operating normally.

Read the full incident report →

Critical September 29, 2026 Basecamp Classic outage 15m Basecamp Classic

Started Sep 29, 2026, 12:18 PM UTC· resolved Sep 29, 2026, 12:34 PM UTC

  1. investigating Sep 29, 2026, 12:18 PM UTC

    Basecamp Classic is down. We are investigating.

  2. resolved Sep 29, 2026, 12:34 PM UTC

    Basecamp Classic is back up and operating normally.

Read the full incident report →

Critical September 29, 2026 Basecamp 5 and HEY are down 24m Basecamp 5, HEY

Started Sep 29, 2026, 12:10 PM UTC· resolved Sep 29, 2026, 12:34 PM UTC

  1. investigating Sep 29, 2026, 12:10 PM UTC

    HEY is having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

  2. investigating Sep 29, 2026, 12:20 PM UTC

    We're still investigating the trouble with HEY and will keep you posted here. We're so sorry, folks.

  3. investigating Sep 29, 2026, 12:26 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 29, 2026, 12:30 PM UTC

    Basecamp 5 and HEY are coming back online. We're actively monitoring both.

  5. investigating Sep 29, 2026, 12:32 PM UTC

    Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

  6. resolved Sep 29, 2026, 12:34 PM UTC

    Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

  7. postmortem Sep 29, 2026, 02:20 PM UTC

    This morning, power maintenance in our Ashburn datacenter caused our load balancers there to briefly stop serving customer traffic. That meant Basecamp and HEY were down for some customers in the U.S. and parts of Europe. Our three other datacenters remained online during the incident. After fixing the root cause, we noticed some lingering network instabilities. This led to increased errors with using Basecamp and HEY. Our Ops team quickly rolled out a fix for these as well. This was an avoidable problem. These devices should be resilient to this type of maintenance but were misconfigured. We’ve corrected the issue that caused today's incident to prevent this problem from recurring. We’re very sorry for interrupting your work today. If you have any questions, or if we can help in any way, please [reach out to our support crew](mailto:[email protected]).

Read the full incident report →

Critical September 29, 2026 Campfire outage 5m Campfire

Started Sep 29, 2026, 11:28 AM UTC· resolved Sep 29, 2026, 11:34 AM UTC

  1. investigating Sep 29, 2026, 11:28 AM UTC

    Campfire is down. We are investigating.

  2. resolved Sep 29, 2026, 11:34 AM UTC

    Campfire is back up and operating normally.

Read the full incident report →

Critical September 29, 2026 Highrise is down 56m Highrise

Started Sep 29, 2026, 11:26 AM UTC· resolved Sep 29, 2026, 12:23 PM UTC

  1. investigating Sep 29, 2026, 12:18 PM UTC

    Highrise is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. resolved Sep 29, 2026, 12:23 PM UTC

    Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Critical September 10, 2026 Campfire outage 5m Campfire

Started Sep 10, 2026, 02:58 PM UTC· resolved Sep 10, 2026, 03:04 PM UTC

  1. investigating Sep 10, 2026, 02:58 PM UTC

    Campfire is down. We are investigating.

  2. resolved Sep 10, 2026, 03:04 PM UTC

    Campfire is back up and operating normally.

Read the full incident report →

Critical August 21, 2026 Basecamp 4 is down 43s Basecamp 5

Started Aug 21, 2026, 02:51 PM UTC· resolved Aug 21, 2026, 02:52 PM UTC

  1. investigating Aug 21, 2026, 02:51 PM UTC

    Basecamp 4 is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. resolved Aug 21, 2026, 02:52 PM UTC

    Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Minor August 4, 2026 Basecamp 5 chat is offline 9m Basecamp 5

Started Aug 04, 2026, 08:23 AM UTC· resolved Aug 04, 2026, 08:32 AM UTC

  1. investigating Aug 04, 2026, 08:23 AM UTC

    We are currently investigating reports that Basecamp 5 Chat is offline. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. monitoring Aug 04, 2026, 08:26 AM UTC

    Basecamp 5 chat is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

  3. resolved Aug 04, 2026, 08:32 AM UTC

    Basecamp 5 chat is all good now! We'll continue to monitor. Again, so sorry for the interruption everyone.

Read the full incident report →

Notice August 4, 2026 Basecamp 5 chat is offline 9m Basecamp 5

Started Aug 04, 2026, 08:23 AM UTC· resolved Aug 04, 2026, 08:32 AM UTC

  1. investigating Aug 04, 2026, 08:23 AM UTC

    We are currently investigating reports that Basecamp 5 Chat is offline. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. monitoring Aug 04, 2026, 08:26 AM UTC

    Basecamp 5 chat is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

  3. resolved Aug 04, 2026, 08:32 AM UTC

    Basecamp 5 chat is all good now! We'll continue to monitor. Again, so sorry for the interruption everyone.

Read the full incident report →

Critical June 16, 2026 Basecamp 2 is currently down. 6m Basecamp 2

Started Jun 16, 2026, 03:01 AM UTC· resolved Jun 16, 2026, 03:07 AM UTC

  1. investigating Jun 16, 2026, 03:07 AM UTC

    Basecamp 2 is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. resolved Jun 16, 2026, 03:07 AM UTC

    Basecamp 2 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Critical June 12, 2026 Highrise is down 22s Highrise

Started Jun 12, 2026, 04:12 AM UTC· resolved Jun 12, 2026, 04:12 AM UTC

  1. investigating Jun 12, 2026, 04:12 AM UTC

    Highrise is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. resolved Jun 12, 2026, 04:12 AM UTC

    Highrise is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Critical April 10, 2026 Highrise is down 1m Highrise

Started Apr 10, 2026, 04:36 PM UTC· resolved Apr 10, 2026, 04:37 PM UTC

  1. investigating Apr 10, 2026, 04:36 PM UTC

    Highrise is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. resolved Apr 10, 2026, 04:37 PM UTC

    Highrise is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Critical February 8, 2026 Highrise is down 23s Highrise

Started Feb 08, 2026, 03:53 AM UTC· resolved Feb 08, 2026, 03:53 AM UTC

  1. investigating Feb 08, 2026, 03:53 AM UTC

    Highrise is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. resolved Feb 08, 2026, 03:53 AM UTC

    Highrise is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Critical February 8, 2026 Basecamp 4 is down 21s Basecamp 5

Started Feb 08, 2026, 03:52 AM UTC· resolved Feb 08, 2026, 03:53 AM UTC

  1. investigating Feb 08, 2026, 03:52 AM UTC

    Basecamp 4 is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. resolved Feb 08, 2026, 03:53 AM UTC

    Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Critical February 2, 2026 Basecamp Classic is down 47s Basecamp Classic

Started Feb 02, 2026, 12:19 AM UTC· resolved Feb 02, 2026, 12:20 AM UTC

  1. investigating Feb 02, 2026, 12:19 AM UTC

    Basecamp Classic is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. resolved Feb 02, 2026, 12:20 AM UTC

    Basecamp Classic is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Critical February 1, 2026 Highrise is down 48s Highrise

Started Feb 01, 2026, 07:42 PM UTC· resolved Feb 01, 2026, 07:43 PM UTC

  1. investigating Feb 01, 2026, 07:42 PM UTC

    Highrise is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. resolved Feb 01, 2026, 07:43 PM UTC

    Highrise is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Critical December 5, 2025 HEY is down 23m HEY

Started Dec 05, 2025, 08:49 AM UTC· resolved Dec 05, 2025, 09:12 AM UTC

  1. investigating Dec 05, 2025, 08:49 AM UTC

    HEY is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. resolved Dec 05, 2025, 09:12 AM UTC

    Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Minor November 7, 2025 Basecamp 4 is having trouble 14m Basecamp 5

Started Nov 07, 2025, 03:16 PM UTC· resolved Nov 07, 2025, 03:30 PM UTC

  1. investigating Nov 07, 2025, 03:16 PM UTC

    Basecamp 4 is having trouble loading chats and notifications. We're looking into the root cause now. We're sorry for the trouble, folks.

  2. identified Nov 07, 2025, 03:19 PM UTC

    We've discovered the root cause and are actively working on a fix for the trouble with Campfires and Notifications. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

  3. monitoring Nov 07, 2025, 03:23 PM UTC

    We have identified the issue and we have made a change. The issue with Campfires and Notifications has improved, but we're still monitoring the situation. Sorry for the trouble, folks.

  4. resolved Nov 07, 2025, 03:30 PM UTC

    Basecamp 4 is working properly now. We're so sorry for the interruption today, folks.

Read the full incident report →

Notice November 7, 2025 Basecamp 4 is having trouble 14m Basecamp 5

Started Nov 07, 2025, 03:16 PM UTC· resolved Nov 07, 2025, 03:30 PM UTC

  1. investigating Nov 07, 2025, 03:16 PM UTC

    Basecamp 4 is having trouble loading chats and notifications. We're looking into the root cause now. We're sorry for the trouble, folks.

  2. identified Nov 07, 2025, 03:19 PM UTC

    We've discovered the root cause and are actively working on a fix for the trouble with Campfires and Notifications. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

  3. monitoring Nov 07, 2025, 03:23 PM UTC

    We have identified the issue and we have made a change. The issue with Campfires and Notifications has improved, but we're still monitoring the situation. Sorry for the trouble, folks.

  4. resolved Nov 07, 2025, 03:30 PM UTC

    Basecamp 4 is working properly now. We're so sorry for the interruption today, folks.

Read the full incident report →

Minor June 17, 2025 Launchpad is down 48s Basecamp 5

Started Jun 17, 2025, 11:00 PM UTC· resolved Jun 17, 2025, 11:01 PM UTC

  1. identified Jun 17, 2025, 11:00 PM UTC

    We've identified and issue that is preventing users from logging into Basecamp accounts via our Launchpad.

  2. resolved Jun 17, 2025, 11:01 PM UTC

    Launchpad is back up! Sorry for the interruption!

Read the full incident report →

Minor February 7, 2025 Inbound emails are delayed 32m HEY

Started Feb 07, 2025, 03:50 PM UTC· resolved Feb 07, 2025, 04:23 PM UTC

  1. investigating Feb 07, 2025, 03:50 PM UTC

    HEY is having some trouble with inbound emails being delayed. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

  2. investigating Feb 07, 2025, 03:59 PM UTC

    We're still investigating the trouble with inbound emails. Stay tuned for updates.

  3. identified Feb 07, 2025, 04:08 PM UTC

    We have identified an issue and made a change. The issue with inbound emails is improving, but we're still monitoring the situation. Stay tuned for more updates.

  4. resolved Feb 07, 2025, 04:23 PM UTC

    We've resolved the issue with inbound emails being delayed. We'll continue to monitor this closely. So sorry for the interruption today, folks.

Read the full incident report →