Basecamp incident

HEY is down

Critical Resolved View vendor source →

Basecamp experienced a critical incident on December 5, 2025 affecting HEY, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 08:49 AM UTC
Resolved
Dec 05, 2025, 09:12 AM UTC
Duration
23m
Detected by Pingoru
Dec 05, 2025, 08:49 AM UTC

Affected components

HEY

Update timeline

  1. investigating Dec 05, 2025, 08:49 AM UTC

    HEY is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. resolved Dec 05, 2025, 09:12 AM UTC

    Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.