BarTender Cloud experienced a minor incident on September 9, 2026 affecting AM1 - Print Engine Services, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 03:34 PM UTC
We are investigating an issue causing failures when generating PDFs for print jobs in the AM1 environment. Some customers may experience errors when attempting to print to PDF. Our engineering team is actively investigating the issue. We will provide an update as more information becomes available.
- identified Sep 09, 2026, 03:42 PM UTC
We have identified the issue causing failures when generating PDFs for print jobs in the AM1 environment. Our engineering team is actively working on implementing a resolution. We will provide another update as progress is made.
- monitoring Sep 09, 2026, 03:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 04:34 PM UTC
The issue causing failures for printing in the AM1 environment has been resolved. Printing functionality has returned to normal and the service is operating as expected. Thank you for your patience while we worked to resolve this issue.