BarTender Cloud experienced a minor incident on August 24, 2026 affecting AM1 - Print Engine Services, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2026, 02:00 PM UTC
We are investigating an issue causing intermittent printing failures in the AM1 environment. Some customers may experience delays or failures when submitting print jobs. Our engineering team is actively investigating the issue and working to restore normal printing performance. We will provide an update as more information becomes available.
- identified Aug 24, 2026, 02:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 24, 2026, 02:18 PM UTC
A mitigation has been implemented, and printing performance in the AM1 environment has returned to normal. We are monitoring the system closely to ensure continued stability.
- resolved Aug 24, 2026, 02:36 PM UTC
The intermittent printing issue affecting the AM1 environment has been resolved. Printing performance remained stable throughout the monitoring period and is operating normally. Thank you for your patience while we worked to resolve this issue.