BarTender Cloud experienced a major incident on October 22, 2025 affecting AM1 - Print Engine Services, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Oct 22, 2025, 08:20 PM UTC
We identified an issue where a subset of users experienced delays with print jobs remaining in a queued state. The issue did not impact all users or the overall system availability.
- postmortem Oct 22, 2025, 08:21 PM UTC
**AM1 – Print Jobs Delay** **Environment:** AM1 **Date:** October 22, 2025 — 11:00 PDT to 12:51 PDT **Summary** We identified an issue where a subset of users experienced delays with print jobs remaining in a queued state. The issue did not impact all users or the overall system availability. **What Happened** A configuration in our message bus service was limiting message delivery for payloads larger than 16 MB. As a result, affected print jobs were unable to process successfully. **Resolution** Our engineering team updated the configuration and redeployed the affected service. Message flow resumed immediately after the restart, and all queued print jobs were processed as expected. **Timeline** * **11:00 AM PST:** Issue detected — print jobs queuing for some users. * **12:51 PM PST:** Message bus configuration updated and services redeployed. * **Post-deployment:** Normal message delivery and print job processing restored. **Current Status** All systems are operating normally. We are continuing to monitor performance to ensure stability. **Next Steps** Additional safeguards are being implemented to prevent similar message size constraints in the future.