BarTender Cloud experienced a major incident on April 10, 2026 affecting AM1 - Print Console, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2026, 01:51 PM UTC
We are currently experiencing an issue with the Print Portal, where users may be unable to print. The API remains fully operational and is not affected. Our team is actively investigating, and we will provide updates as more information becomes available.
- monitoring Apr 10, 2026, 02:37 PM UTC
A fix has been implemented and the issue affecting the Print Portal has been resolved. Printing functionality is now operating normally. We are currently monitoring the platform to ensure continued stability.
- resolved Apr 10, 2026, 02:50 PM UTC
The system is stable and the issue affecting the Print Portal has been fully resolved. All services are operating normally. Thank you for your patience while we addressed this issue.
- postmortem Apr 14, 2026, 02:19 AM UTC
**INCIDENT RCA** **AM1 – Print Portal Issues** Fri, April 10, 2026 **Time:** 6:51 to 7:35 PDT **Severity:** Partial Outage **Summary** On April 10 between 6:51 AM and 7:35 AM PDT, some users experienced issues when trying to print through the Print Portal. The API remained available. **Root Cause** As part of our latest release, we introduced a new internal component that helps manage communication with our print processing services. During the incident time, platform usage was higher than expected. Under this increased demand, the component reached its limit for handling multiple requests at once, which impacted the Print Portal’s ability to process print jobs. This issue was not immediately visible in our monitoring systems because the component continued to appear healthy and did not generate clear warning signals during testing or normal operation. **Corrective Actions** We implemented a fix by increasing the capacity of the affected component, allowing it to handle a significantly higher number of requests at the same time. After this change, the Print Portal returned to normal operation, and system stability was restored. **Preventive Actions** To reduce the risk of similar issues in the future, we have: * Improved our capacity planning to better account for higher usage scenarios * Enhanced stress testing to simulate real-world demand more accurately * Added deeper monitoring to detect performance limits earlier These improvements will help ensure a more reliable experience as platform usage continues to grow.