BarTender Cloud incident

AM1 - Increased Print Job Processing Times

Minor Resolved View vendor source →

BarTender Cloud experienced a minor incident on May 20, 2026 affecting AM1 - Print Engine Services, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 12:15 AM UTC
Resolved
May 20, 2026, 02:04 AM UTC
Duration
1h 48m
Detected by Pingoru
May 20, 2026, 12:15 AM UTC

Affected components

AM1 - Print Engine Services

Update timeline

  1. investigating May 20, 2026, 12:26 AM UTC

    We are currently investigating increased processing times affecting Print Jobs in the AM1 environment. Some print requests may take longer than expected to complete.

  2. investigating May 20, 2026, 12:27 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 20, 2026, 01:18 AM UTC

    We continue investigating the issue. Our team is actively working to identify the root cause and restore normal performance.

  4. monitoring May 20, 2026, 01:25 AM UTC

    A fix has been implemented for the increased processing times affecting Print Jobs in the AM1 environment. The platform is currently stable, and we are now in the monitoring phase to ensure performance remains normal.

  5. resolved May 20, 2026, 02:04 AM UTC

    This incident has been resolved.