BarTender Cloud experienced a major incident on July 1, 2026 affecting AM1 - Print Engine Services and EU1 - Print Engine Services and 1 more component, lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 06:23 PM UTC
We are currently experiencing printing delays. Our team is investigating the cause and will provide updates as more information becomes available.
- investigating Jul 01, 2026, 07:36 PM UTC
We are continuing to investigate this issue.
- investigating Jul 01, 2026, 08:34 PM UTC
We are continuing to investigate this issue.
- investigating Jul 01, 2026, 09:27 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 01, 2026, 10:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 01, 2026, 10:31 PM UTC
This incident has been resolved.
- postmortem Jul 07, 2026, 11:09 PM UTC
## **Root Cause Analysis \(RCA\)** **Incident:** AM1, EU1 & AP1 – Print Job Delays **Date:** July 1, 2026 **Duration:** 11:23 AM to 3:19 PM PDT ### **Summary** Following the BarTender Cloud 12.3 release, some customers submitting very large print jobs \(approximately 2,000 or more labels in a single request\) experienced delays, timeouts, or failed print jobs during the rendering process. Standard and medium-sized print jobs were not affected. ### **Root Cause** A change introduced in version 12.3 affected the way the rendering service processed exceptionally large print jobs. Under these conditions, some rendering requests exceeded the configured processing time, causing the jobs to time out before completion. ### **Containment and Mitigation** Our engineering team increased the rendering service capacity and adjusted internal processing time limits to better accommodate large print jobs. Once these changes were applied, affected print jobs completed successfully, and no further customer reports were observed. ### **Corrective Actions** We are implementing additional performance improvements that will be included in an upcoming release to further optimize the handling of large print jobs and improve the platform’s resilience under high-volume workloads. We will continue monitoring the platform to ensure consistent performance.