BarTender Cloud experienced a minor incident on July 13, 2026 affecting AM1 - Print Engine Services, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 12:43 PM UTC
We are investigating an issue causing degraded performance for API printing in the AM1 environment. Customers may experience increased processing times for print jobs. Our engineering team is actively investigating the issue. We will provide another update as soon as more information becomes available.
- monitoring Jul 13, 2026, 01:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2026, 01:47 PM UTC
The issue affecting API printing performance in the AM1 environment has been resolved. Service has remained stable during the monitoring period, and print jobs are processing normally. Thank you for your patience while we worked to resolve this issue.