BarTender Cloud experienced a minor incident on July 13, 2026 affecting AM1 - Print Engine Services, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 02:57 PM UTC
We are investigating an issue causing degraded performance for API printing in the AM1 environment. Customers may experience increased processing times for print jobs.
- monitoring Jul 13, 2026, 03:10 PM UTC
A mitigation has been implemented, and we are seeing normal API printing performance in the AM1 environment. We are continuing to monitor the platform closely to ensure the service remains stable.
- resolved Jul 13, 2026, 03:40 PM UTC
The issue affecting API printing performance in the AM1 environment has been resolved. Service has remained stable during the monitoring period, and print jobs are processing normally. Thank you for your patience while we worked to resolve this issue.