Barracuda MSP experienced a notice incident on May 8, 2026 affecting US03 UI and US03 Data, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 12:26 PM UTC
We are currently experiencing an unplanned outage. Our Remote Monitoring triggered an alert at 8:28 PM as a result of a thermal condition in an AWS Datacenter (https://health.aws.amazon.com/health/status) We will provide an update and/or resolution when more information is available. Start Time: 8:28 PM Eastern Daylight Time Upon completion, we expect a small amount of latency as the Onsite Managers synchronize data with the Service Center. Kind regards, Your Barracuda Managed Workplace Team
- investigating May 08, 2026, 04:52 PM UTC
We are continuing to work on restoring the service
- investigating May 08, 2026, 10:09 PM UTC
We are continuing to work on restoring the service
- monitoring May 09, 2026, 08:17 AM UTC
Service has been restored. We expect a period latency as the Onsite Managers synchronize data with the Service Center.
- resolved May 09, 2026, 12:45 PM UTC
This incident has been resolved.