Resolved after 1 day, affecting US03 UI and US03 Data, on May 8, 2026.
Service has been restored. We expect a period latency as the Onsite Managers synchronize data with the Service Center.
Affected components
Update timeline
- investigating May 08, 2026, 12:26 PM UTC
We are currently experiencing an unplanned outage. Our Remote Monitoring triggered an alert at 8:28 PM as a result of a thermal condition in an AWS Datacenter (https://health.aws.amazon.com/health/status) We will provide an update and/or resolution when more information is available. Start Time: 8:28 PM Eastern Daylight Time Upon completion, we expect a small amount of latency as the Onsite Managers synchronize data with the Service Center. Kind regards, Your Barracuda Managed Workplace Team
- investigating May 08, 2026, 04:52 PM UTC
We are continuing to work on restoring the service
- investigating May 08, 2026, 10:09 PM UTC
We are continuing to work on restoring the service
- monitoring May 09, 2026, 08:17 AM UTC
Service has been restored. We expect a period latency as the Onsite Managers synchronize data with the Service Center.
- resolved May 09, 2026, 12:45 PM UTC
This incident has been resolved.
Your product runs on more than Barracuda MSP
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services