Barracuda MSP incident

US02 Unplanned Outage - Investigation

Resolved after 2 hours 3 minutes, on June 29, 2020.

resolved Jun 29, 2020, 03:22 PM UTC

Our team has repaired the networking issues and the environment is now functioning correctly.

Started
Jun 29, 2020, 01:18 PM UTC
Resolved
Jun 29, 2020, 03:22 PM UTC
Duration
2h 3m
Detected by Pingoru
Jun 29, 2020, 01:18 PM UTC

Update timeline

  1. investigating Jun 29, 2020, 01:18 PM UTC

    We are currently experiencing an unplanned outage. Our Remote Monitoring triggered an alert at 8:56AM We will provide an update and/or resolution when more information is available. Start Time: 8:56AM Eastern Daylight Time Upon completion, we expect a small amount of latency as the Onsite Managers synchronize data with the Service Center. Kind regards, Your Barracuda Managed Workplace Team

  2. monitoring Jun 29, 2020, 01:48 PM UTC

    Our team has remedied a networking failure with the AWS environment and we are monitoring at this time.

  3. resolved Jun 29, 2020, 03:22 PM UTC

    Our team has repaired the networking issues and the environment is now functioning correctly.

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