Barracuda MSP incident
Degraded Performance - Remote Desktop sessions not connecting.
Resolved after 2 hours 39 minutes, affecting US01 UI and US07 UI, on January 29, 2021.
This incident has been resolved. A configuration issue with our WAF that impacted connectivity of the RDP was discovered. We have since adjusted the setup.
Affected components
Update timeline
- investigating Jan 29, 2021, 02:53 PM UTC
We are currently experiencing performance issues within Managed Workplace. Until this is resolved, partners may experience disruptions with Remote Desktop sessions to devices. We will provide an update and/or resolution when more information is available. Kind regards, Your Barracuda Managed Workplace Team
- resolved Jan 29, 2021, 05:33 PM UTC
This incident has been resolved. A configuration issue with our WAF that impacted connectivity of the RDP was discovered. We have since adjusted the setup.
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