Resolved after 3 hours 46 minutes, affecting US01 UI and US01 Data, on September 27, 2021.
We have failed over affected US01 services to new underlying cloud infrastructure, and Service Center is now available for all partners.
Affected components
US01 UIUS01 Data
Update timeline
- identified Sep 27, 2021, 03:23 AM UTC
We are currently experiencing hardware issues on a database server attached to our US01 RMM hosted environment. As a result there is a Service Center outage for all US01 partners. We are currently investigating the issue further and will provide updates as necessary.
- resolved Sep 27, 2021, 07:09 AM UTC
We have failed over affected US01 services to new underlying cloud infrastructure, and Service Center is now available for all partners.
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