Barracuda MSP incident

Degraded Performance - Email Delivery

Resolved after 1 hour 28 minutes, affecting US01 UI and EU01 UI and 1 more, on December 13, 2024.

resolved Dec 13, 2024, 05:39 PM UTC

Our Engineers have resolved the issue and will continue to monitor the situation. Emails that were queued will be sent out to users. If you are still experiencing issues, please contact support.

Started
Dec 13, 2024, 04:11 PM UTC
Resolved
Dec 13, 2024, 05:39 PM UTC
Duration
1h 28m
Detected by Pingoru
Dec 13, 2024, 04:11 PM UTC

Affected components

US01 UIEU01 UIAU01 UIUS03 UIUS04 UIUS05 UIEU02 UIUS07 UIEU03 UI

Update timeline

  1. investigating Dec 13, 2024, 04:11 PM UTC

    We are currently experiencing an issue with Barracuda RMM sending emails, this includes Alerts as well as Account related emails. Until this is resolved, partners may experience disruptions. We will provide an update and/or resolution when more information is available. Kind regards, Your Barracuda RMM Team

  2. resolved Dec 13, 2024, 05:39 PM UTC

    Our Engineers have resolved the issue and will continue to monitor the situation. Emails that were queued will be sent out to users. If you are still experiencing issues, please contact support.

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