Banking Circle experienced a critical incident on March 6, 2023 affecting Connect UI Login, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2023, 08:05 AM UTC
We are aware of an issue facing our clients which is impacting the upload of payments via the API & UI. We are investigating this and will update this page with further updates.
- investigating Mar 06, 2023, 08:51 AM UTC
The investigations into this issue are continuing. We are aware you will be receiving an error message when uploading payments.
- identified Mar 06, 2023, 08:58 AM UTC
The issue has been identified and a fix is being implemented. Further updates to follow.
- monitoring Mar 06, 2023, 10:01 AM UTC
A fix has been implemented and we are monitoring the results. Clients should now be able to start submitting payments again.
- resolved Mar 06, 2023, 11:18 AM UTC
This incident has been resolved and payments are now flowing as expected.