Banking Circle experienced a critical incident on May 5, 2024 affecting Connect UI Login, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Connect UI Login
Update timeline
- identified May 05, 2024, 09:18 PM UTC
We are aware of clients having intermittent issues with receiving the Authentication Token and accessing the BC Connect UI. The issue is with our External Provider and although we are seeing some improvements, this is not fully resolved and investigations are ongoing,
- identified May 05, 2024, 09:48 PM UTC
We are still monitoring this and working with our External provider to get a fix. Updates will follow...
- monitoring May 05, 2024, 10:28 PM UTC
The fix has been implemented and we are monitoring this until our External Provider provides us the final confirmation of resolution.
- resolved May 05, 2024, 11:44 PM UTC
This incident has been resolved.