Banking Circle experienced a minor incident on May 16, 2025 affecting Reporting, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Reporting
Update timeline
- identified May 16, 2025, 07:54 AM UTC
We have identified an issue with clients reporting. Payments are processing normally, however reporting is impacted, with reports being stuck in Queued state.
- identified May 16, 2025, 08:44 AM UTC
Banking Circle are continuing the investigations into the issue and are working on a solution for the incident. Updates will be provided.
- monitoring May 16, 2025, 09:58 AM UTC
We have implemented a fix and are seeing reports are now being delivered as expected. Banking Circle will continue to monitor.
- resolved May 16, 2025, 10:22 AM UTC
Following on from a fix implemented and monitoring of this, Client have confirmed the reporting is now back to BAU.