Banked had 6 outages in the last 2 years totaling 10h 23m of downtime — averaging 0.2 incidents per month.
There were 6 Banked outages since July 17, 2025 totaling 10h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
We are continuing to investigate the issue
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently experiencing issues resolving PayIDs, which are affecting our Checkout. Investigations are ongoing and an update will be provided as soon as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing errors in PayID resolution that is affecting mandate creation via Banked UX and single payments
This incident has been resolved.
We are currently experiencing a performance degradation to the Payments and Mandates service in AU. The problems are related to an external provider. They are actively investigating the issue. An update will be provided as soon as more information becomes available.
Our provider identified the root cause. Currently, the issue is manifesting intermittently. They are working on a solution with the highest priority.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
we are investigating an issue related to reuse of idempotency keys older than 30 days creating errors
We have identified the root cause and are working on a fix
We are still working on the fix
This issue is affecting only affecting the retry of payments older than one month
This incident has been resolved.