Banked Outage History

Banked is up right now

Pingoru has recorded 50 incidents for Banked: 6 in the last 12 months and 1 in the last 90 days.

Source: status.banked.com

50incidents recorded
6last 12 months
1last 90 days
91 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Banked in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202611 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202611 of 514 (0%)

Incidents, newest first

Major October 5, 2026 Payments and mandates service degradation 28m API, Checkout

Started Oct 05, 2026, 02:31 PM UTC· resolved Oct 05, 2026, 02:59 PM UTC

  1. identified Oct 05, 2026, 02:31 PM UTC

    We are currently experiencing a performance degradation to the mandates and payments service where the source is a payID due to a partner issue. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. monitoring Oct 05, 2026, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 05, 2026, 02:47 PM UTC

    Mandates and transactions are completing successfully

  4. monitoring Oct 05, 2026, 02:52 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 05, 2026, 02:59 PM UTC

    This incident is now resolved

Read the full incident report →

Critical July 2, 2026 We are investigating an outage of our API and products 32m API, API, Checkout, Checkout

Started Jul 02, 2026, 06:34 PM UTC· resolved Jul 02, 2026, 07:07 PM UTC

  1. investigating Jul 02, 2026, 06:34 PM UTC

    We are currently investigating this issue.

  2. identified Jul 02, 2026, 06:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 02, 2026, 07:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 02, 2026, 07:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 20, 2026 Due to GKE outage in Australia we have an outage in that region 1h 18m API, Checkout

Started Mar 20, 2026, 06:27 PM UTC· resolved Mar 20, 2026, 07:46 PM UTC

  1. investigating Mar 20, 2026, 06:27 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 20, 2026, 07:13 PM UTC

    We are continuing to investigate the issue

  3. identified Mar 20, 2026, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Mar 20, 2026, 07:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 18, 2025 PayID resolution service degradation 31m Checkout

Started Dec 18, 2025, 09:41 AM UTC· resolved Dec 18, 2025, 10:12 AM UTC

  1. investigating Dec 18, 2025, 09:41 AM UTC

    We are currently experiencing issues resolving PayIDs, which are affecting our Checkout. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. monitoring Dec 18, 2025, 09:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 18, 2025, 10:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025 service degradation 6h 10m API, Checkout, Dashboard

Started Nov 18, 2025, 11:56 AM UTC· resolved Nov 18, 2025, 06:07 PM UTC

  1. identified Nov 18, 2025, 11:56 AM UTC

    Our services experience degraded performance and for some users can not be reached. We identified the issue with one of our providers who are actively working on identifying the root cause.

  2. identified Nov 18, 2025, 12:09 PM UTC

    Root cause still to be identified by our partner.

  3. identified Nov 18, 2025, 12:18 PM UTC

    We are successfully processing requests again. Some services still experience degradation.

  4. identified Nov 18, 2025, 12:46 PM UTC

    We are still observing errors intermittently.

  5. identified Nov 18, 2025, 01:01 PM UTC

    We are still observing errors intermittently.

  6. identified Nov 18, 2025, 01:11 PM UTC

    Our provider identified the root cause and is working on a fix. For now, we still see failures intermittently.

  7. identified Nov 18, 2025, 01:27 PM UTC

    Our provider identified the root cause and is working on a fix. For now, we still see failures intermittently.

  8. identified Nov 18, 2025, 01:45 PM UTC

    Our provider identified the root cause and is working on a fix. We notice a decrease in errors.

  9. identified Nov 18, 2025, 02:00 PM UTC

    Our provider identified the root cause and is working on a fix. We notice a decrease in errors.

  10. identified Nov 18, 2025, 02:15 PM UTC

    Our provider identified the root cause and is working on a fix. We notice a decrease in errors.

  11. identified Nov 18, 2025, 02:33 PM UTC

    Our provider identified the root cause and is working on a fix. We notice a decrease in errors.

  12. monitoring Nov 18, 2025, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  13. monitoring Nov 18, 2025, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  14. monitoring Nov 18, 2025, 03:34 PM UTC

    All systems are operational. We keep monitoring the situation.

  15. monitoring Nov 18, 2025, 04:38 PM UTC

    We are continuing to monitor.

  16. monitoring Nov 18, 2025, 05:31 PM UTC

    We are continuing to monitor.

  17. resolved Nov 18, 2025, 06:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025 PayID resolution errors 5m Checkout

Started Nov 11, 2025, 10:18 AM UTC· resolved Nov 11, 2025, 10:24 AM UTC

  1. identified Nov 11, 2025, 10:18 AM UTC

    We are currently experiencing errors in PayID resolution that is affecting mandate creation via Banked UX and single payments

  2. resolved Nov 11, 2025, 10:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 16, 2025 AU Payments and Mandates service degradation 56m API, Checkout

Started Oct 16, 2025, 12:42 PM UTC· resolved Oct 16, 2025, 01:39 PM UTC

  1. investigating Oct 16, 2025, 12:42 PM UTC

    We are currently experiencing a performance degradation to the Payments and Mandates service in AU. The problems are related to an external provider. They are actively investigating the issue. An update will be provided as soon as more information becomes available.

  2. identified Oct 16, 2025, 01:00 PM UTC

    Our provider identified the root cause. Currently, the issue is manifesting intermittently. They are working on a solution with the highest priority.

  3. monitoring Oct 16, 2025, 01:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 16, 2025, 01:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 17, 2025 Issue related to reuse of idempotency key 1h 21m API, API, API, API and 1 more

Started Jul 17, 2025, 05:38 AM UTC· resolved Jul 17, 2025, 06:59 AM UTC

  1. investigating Jul 17, 2025, 05:38 AM UTC

    we are investigating an issue related to reuse of idempotency keys older than 30 days creating errors

  2. identified Jul 17, 2025, 06:01 AM UTC

    We have identified the root cause and are working on a fix

  3. identified Jul 17, 2025, 06:18 AM UTC

    We are still working on the fix

  4. identified Jul 17, 2025, 06:43 AM UTC

    This issue is affecting only affecting the retry of payments older than one month

  5. resolved Jul 17, 2025, 06:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2025 service degradation - Increased Latency 2h 45m API, API, API, API and 7 more

Started Jun 12, 2025, 07:07 PM UTC· resolved Jun 12, 2025, 09:52 PM UTC

  1. investigating Jun 12, 2025, 07:07 PM UTC

    We are currently experiencing a performance degradation and increased latency on our services. Investigations are ongoing and an update will be provided as soon as more information becomes available. There are known Issues across Google Cloud and Cloudflare services affecting us. We are working to mitigate the impact

  2. identified Jun 12, 2025, 07:24 PM UTC

    The issue has been identified and mitigations are reducing impact The Google Cloud Issues are still reporting as active but the impact is mitigated in identified cases for Banked Cloudflare issues also remain active but we do not believe these are impacted Banked user experience Our team is actively working on this as high priority

  3. identified Jun 12, 2025, 07:55 PM UTC

    We are still experiencing issues due to our cloud provider issues. Services are starting to recover

  4. identified Jun 12, 2025, 08:43 PM UTC

    We are still seeing improvements but there might be additional latency in checkout experiance and notifications

  5. monitoring Jun 12, 2025, 09:11 PM UTC

    Services have recovered , we will keep monitoring for the next hours

  6. resolved Jun 12, 2025, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 6, 2025 QR Handoff Issues 39m Checkout, Checkout

Started Jun 06, 2025, 09:27 AM UTC· resolved Jun 06, 2025, 10:07 AM UTC

  1. investigating Jun 06, 2025, 09:27 AM UTC

    We are investigating problems with scanning QR codes for hand off. All other bank hand off mechanism are not affected.

  2. investigating Jun 06, 2025, 09:28 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 06, 2025, 10:07 AM UTC

    This incident has been resolved.

Read the full incident report →