Banked experienced a major incident on October 5, 2026 affecting API and Checkout, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
APICheckout
Update timeline
- identified Oct 05, 2026, 02:31 PM UTC
We are currently experiencing a performance degradation to the mandates and payments service where the source is a payID due to a partner issue. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- monitoring Oct 05, 2026, 02:45 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 05, 2026, 02:47 PM UTC
Mandates and transactions are completing successfully
- monitoring Oct 05, 2026, 02:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 05, 2026, 02:59 PM UTC
This incident is now resolved