Bandwidth incident

Bandwidth Local Market Impairment - 974 - Rochester, NY

Bandwidth experienced a critical incident on September 13, 2026 affecting 974 - Rochester, NY, lasting 28m. The incident has been resolved; the full update timeline is below.

Started: Sep 13, 2026, 09:26 PM UTC
Resolved: Sep 13, 2026, 09:55 PM UTC
Duration: 28m
Detected by Pingoru: Sep 13, 2026, 09:26 PM UTC

Affected components

974 - Rochester, NY

Update timeline

investigating Sep 13, 2026, 09:26 PM UTC

We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
resolved Sep 13, 2026, 09:55 PM UTC

Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.