Bandwidth is currently experiencing a critical incident affecting 248 - Richmond, VA, which began 1h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2026, 10:25 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 12, 2026, 12:44 AM UTC
Current Status: A field technician is onsite and actively working with the Core NOC to investigate the issue further. Service remains impacted at this time, and an estimated time to resolution is not yet available. Next Steps: The investigation will continue with the onsite technician and Core NOC working together to identify the cause of the outage and determine the actions needed to restore service. Additional updates will be provided as more information becomes available. Next Update Expected: 9/11/2026 10:05 PM EDT