Bandwidth Local Market Impairment - 248 - Richmond, VA

Update timeline

1. investigating Sep 11, 2026, 10:25 PM UTC

   We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.

2. investigating Sep 12, 2026, 12:44 AM UTC

   Current Status: A field technician is onsite and actively working with the Core NOC to investigate the issue further. Service remains impacted at this time, and an estimated time to resolution is not yet available. Next Steps: The investigation will continue with the onsite technician and Core NOC working together to identify the cause of the outage and determine the actions needed to restore service. Additional updates will be provided as more information becomes available. Next Update Expected: 9/11/2026 10:05 PM EDT

3. investigating Sep 12, 2026, 04:24 AM UTC

   We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.

4. identified Sep 12, 2026, 08:29 AM UTC

   Our carrier has identified the cause of this incident and is working to complete repairs.

5. monitoring Sep 12, 2026, 01:33 PM UTC

   Our carrier has identified the cause of this incident and is working to complete repairs.

6. monitoring Sep 12, 2026, 01:34 PM UTC

   We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

7. resolved Sep 12, 2026, 01:34 PM UTC

   Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.