Resolved after 4 hours 8 minutes, affecting Balsamiq Cloud and Balsamiq Collaboration Server, on April 4, 2025.
Service is restored! We will monitor closely. Sorry for the inconvenience and happy wireframing (again).
Affected components
Update timeline
- investigating Apr 04, 2025, 10:05 AM UTC
We are currently investigating this issue.
- investigating Apr 04, 2025, 10:11 AM UTC
We have identified the issue and are working on restoring service. We expect this will take a couple of hours. We are sorry for the inconvenience.
- investigating Apr 04, 2025, 10:48 AM UTC
We are still working on restoring service. Rest assure that no project data was deleted.
- investigating Apr 04, 2025, 11:50 AM UTC
Still working on restoring service. Next update in 30m
- investigating Apr 04, 2025, 12:18 PM UTC
Our engineers are still working on restoring service. Next update in 30m.
- identified Apr 04, 2025, 12:50 PM UTC
We have identified the root cause to be a low-level network connectivity issue. We are working hard on restoring service. Next update in 30 minutes. Thank you for your patience.
- identified Apr 04, 2025, 01:24 PM UTC
We are continuing to work on a fix for this issue. Next update in 30m.
- identified Apr 04, 2025, 01:54 PM UTC
We are starting to see the light at the end of the tunnel. Internal sub-systems are restored, but the Balsamiq Cloud app isn't up quite yet. Next update in 30m.
- resolved Apr 04, 2025, 02:13 PM UTC
Service is restored! We will monitor closely. Sorry for the inconvenience and happy wireframing (again).
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