Balena incident

Email verification sent to many account

Ongoing since 05:29 PM UTC, affecting API.

identified Nov 01, 2026, 06:44 PM UTC

We identified an issue with the way the address [email protected] work. The email you received *was not* linked to our user balena-account and the link it contained have no impact on any user account.

Started
Nov 01, 2026, 05:29 PM UTC
Resolved
Ongoing
Duration
● 1h 26m
Detected by Pingoru
Nov 01, 2026, 05:29 PM UTC

Affected components

API

Update timeline

  1. investigating Nov 01, 2026, 05:29 PM UTC

    Most account received an email asking to validate a change of email. Even if the previous and new email are the same, we advise you to not click on the validation link. Our team is currently investigating.

  2. identified Nov 01, 2026, 06:44 PM UTC

    We identified an issue with the way the address [email protected] work. The email you received *was not* linked to our user balena-account and the link it contained have no impact on any user account.

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