Elevated Dashboard Errors

Update timeline

1. investigating Mar 03, 2026, 05:44 PM UTC

   We're experiencing an issue where the Dashboard may redirect to an unexpected page on initial load, which can prevent access to certain account and billing pages.

2. monitoring Mar 03, 2026, 07:45 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 03, 2026, 08:17 PM UTC

   This incident has been resolved.

4. postmortem Mar 09, 2026, 01:01 PM UTC

   We identified an issue in Dashboard v32.2.0, released on March 2, 2026, where opening the dashboard via a direct link to certain pages \(such as billing or other account management pages\) could result in being unexpectedly redirected to the fleets overview. This was caused by a race condition in our access control logic that made a routing decision before all authorization data had finished loading. The issue was resolved on March 3, 2026 with a fix that ensures the dashboard waits for all access information to be available before determining whether a user can view a page. We understand this was frustrating, particularly for users trying to manage billing or account settings via bookmarked or shared links. We apologize for the disruption and are adding test coverage for direct-link navigation to prevent similar regressions in the future.