Balena experienced a major incident on March 24, 2026 affecting API and Application Builder and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 24, 2026, 12:43 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- monitoring Mar 24, 2026, 12:58 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 24, 2026, 01:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 25, 2026, 02:07 PM UTC
We experienced degraded API performance due to an internal configuration change that unintentionally increased system load, resulting in slower response times and reduced request capacity. Our team identified the issue and rolled back the change to restore stability. A root cause fix has been implemented and deployed aswell. The system has now fully recovered, and services are operating normally.