Balena incident

Elevated API Errors

Major Resolved View vendor source →
Started
Mar 24, 2026, 12:43 PM UTC
Resolved
Mar 25, 2026, 02:07 PM UTC
Duration
1d 1h
Detected by Pingoru
Mar 24, 2026, 12:43 PM UTC

Affected components

APIApplication BuilderApplication RegistryDashboardDelta Image DownloadsDevice URLsGitCloudlink (VPN)

Update timeline

  1. identified Mar 24, 2026, 12:43 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring Mar 24, 2026, 12:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 24, 2026, 01:21 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 25, 2026, 02:07 PM UTC

    We experienced degraded API performance due to an internal configuration change that unintentionally increased system load, resulting in slower response times and reduced request capacity. Our team identified the issue and rolled back the change to restore stability. A root cause fix has been implemented and deployed aswell. The system has now fully recovered, and services are operating normally.

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