azupay Outage History

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azupay had 16 outages in the last 2 years totaling 105h 37m of downtime — averaging 0.7 incidents per month.

There were 16 azupay outages since November 21, 2024 totaling 105h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.azupay.com.au

Notice October 7, 2026

Upstream Payment processing issues Impacting Outbound Bendigo Bank transactions - [incident first identified 7 October 2026 20:45 in AEST/AEDT timezone])

Detected by Pingoru
Oct 07, 2026, 10:17 AM UTC
Resolved
Oct 07, 2026, 10:48 PM UTC
Duration
12h 30m
Affected: External NPP Network
Timeline · 2 updates
  1. monitoring Oct 07, 2026, 10:17 AM UTC

    We have identified a spike in failures of outbound payments impacting Bendigo Bank for their BSB range 633 stating at 20:45 and ongoing. The issue is isolated to this Bendigo Bank BSB range. These transactions are being rejected with PA04. We recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted after this issue notice is resolved. We will provide updates as they become available to Azupay.

  2. resolved Oct 07, 2026, 10:48 PM UTC

    The outage impacting Bendigo Bank resolved around approximatley 2026-10-07 21:50:00 Australia/Sydney last night, and on monitoring, no further issues have been experienced. We are resolving this issue. We recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted. Information on error codes are available from our developer docs at https://developer.azupay.com.au/docs/making-payments#failure-reason-codes

Read the full incident report →

Notice October 7, 2026

Payment processing issues Impacting Westpac transactions - [incident first identified 7 October 2026 11:17 AEST in AEST/AEDT timezone])

Detected by Pingoru
Oct 07, 2026, 12:56 AM UTC
Resolved
Oct 07, 2026, 04:26 AM UTC
Duration
3h 30m
Affected: External NPP Network
Timeline · 2 updates
  1. monitoring Oct 07, 2026, 12:56 AM UTC

    We have identified a spike in failures of outbound payments impacting a subset of transactions for several NPP participants stating at 11:17 and resolving at 11:47 AEST. The issue appears to be concentrated to Westpac based accounts. These transactions are being rejected with PA04 or AB01 errors. While the issue appears to have resolved, we recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted.

  2. resolved Oct 07, 2026, 04:26 AM UTC

    Westpac have confirmed this issue is resolved and have published the following guidance on impact windows: Incident Start Date/time: 07 October 2026 @ 11:16 AEDT Incident End Date/time: 07 October 2026 @ 11:33 AEDT NPP Payment Self suspension Start Date/Time: 07 October 2026 @ 11:25 AEDT NPP Payment Self-suspension end Date/Time: 07 October 2026 @ 11:33 AEDT We are now resolving this issue. Information regarding the PA04 and AB01 error codes is avaialble from our developer documentation at https://developer.azupay.com.au/docs/making-payments#failure-reason-codes *Reason* Code Description *AB01* Clearing process aborted due to timeout. NPP Error. Client should retry for up to 8 hours before failing the payment and crediting the customers account. *PA04* Participant Not Available. Receiving bank is experiences problems. Client should retry for up to 8 hours before failing the payment and crediting the customers account.

Read the full incident report →

Minor September 20, 2026

UPDATE: Payment processing issues to/from CBA accounts (incident number [AZ-19577] - [incident first 20th September 2026 @ 02:42 AEST])

Detected by Pingoru
Sep 20, 2026, 02:49 AM UTC
Resolved
Sep 20, 2026, 10:27 AM UTC
Duration
7h 38m
Affected: External NPP Network
Timeline · 4 updates
  1. identified Sep 20, 2026, 02:49 AM UTC

    Our analysis shows the following impacts: This isn't a cyber incident. Delays in processing: * Outbound payments via api to CBA accounts * Processing of inbound payments to PayID's from payer's CBA bank account Our recommendations are as follows: * Please inform your customers of delays where applicable. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

  2. monitoring Sep 20, 2026, 04:37 AM UTC

    We believe the issue is now resolved and will continue closely monitoring the performance of the system. If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

  3. monitoring Sep 20, 2026, 10:26 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 20, 2026, 10:27 AM UTC

    We believe the issue is now resolved. The root cause of the issue was due to intermittent transaction processing errors encountered at CBA. If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

Read the full incident report →

Minor September 19, 2026

Upstream incident impacting CBA NPP transactions

Detected by Pingoru
Sep 19, 2026, 04:45 PM UTC
Resolved
Sep 20, 2026, 12:45 AM UTC
Duration
8h
Affected: External NPP Network
Timeline · 3 updates
  1. identified Sep 19, 2026, 07:08 PM UTC

    Azupay has identified that CBA is currently experiencing an incident impacting Outbound and Inbound NPP Payments. These issues are affecting around 10% of payments. Some Outbound payments will enter a FAILED status with failure reason of AB01 or PA01. Inbound payments may be delayed.

  2. identified Sep 19, 2026, 11:34 PM UTC

    CBA is continuing to investigate the issue affecting Inbound and Outbound NPP Payments.

  3. resolved Sep 20, 2026, 12:45 AM UTC

    CBA have resolved the issue at 20th September 2026 @ 08:30 AEST. Any outbound payments affected by this degradation will have encountered a FAILED status with an AB01 or PA01 reason code. You will have to retry these payments. Any delayed inbound payments have now been processed. If you require any further assistance, please raise a support ticket through the usual channels.

Read the full incident report →

Minor August 27, 2026

Atlassian outage impacting service desk availability | Guidance on alternate contact channel for urgent support

Detected by Pingoru
Aug 27, 2026, 04:27 AM UTC
Resolved
Aug 27, 2026, 06:26 AM UTC
Duration
1h 59m
Affected: Service desk portal
Timeline · 3 updates
  1. investigating Aug 27, 2026, 04:27 AM UTC

    Azupay's service desk is currently being impacted by at Atlassian outage for JIRA and Confluence products, impacting Azupay's ability to view service desk requests. We have raised a support request with Atlassian to investigate the issue, and monitoring indicates it may be a wide spread issue for Atlassian customers as noted at https://status.atlassian.com/ If you require any urgent support, please instead email [email protected] while this incident is occurring as an alternate support channel.

  2. monitoring Aug 27, 2026, 04:48 AM UTC

    Atlassian have identified a potential fix and are rolling it out to impacted regions. We have now regained access to service desk functionality. We will continue to monitor until formal incident resolution is provided by Atlassian.

  3. resolved Aug 27, 2026, 06:26 AM UTC

    We are now resolving this incident, as Atlassian have confirmed full incident recovery.

Read the full incident report →

Minor January 23, 2026

Upstream incident impacting ANZ NPP transactions

Detected by Pingoru
Jan 23, 2026, 12:19 AM UTC
Resolved
Jan 23, 2026, 02:29 AM UTC
Duration
2h 10m
Affected: External NPP Network
Timeline · 5 updates
  1. investigating Jan 23, 2026, 12:19 AM UTC

    Azupay has identified that ANZ (ANZBAU3LXXX) is currently experiencing an incident impacting Outbound NPP Payments, and are investigating if inbound transactions are also impacted. Clients making outbound payments that are impacted will have recieved PA04 and AB01 error codes, and the payment will be in a FAILED status. Clients should review if they should re-attempt these transactions. Incident Start Date/time: 23 Jan 2026 - 9:40 AM AEDT Incident End Date/time: TBD A further update will be provided when more information is available.

  2. monitoring Jan 23, 2026, 12:33 AM UTC

    Our banking partner has confirmed that the ANZ bank outage has been resolved now. Azupay is currently monitoring the situation.

  3. monitoring Jan 23, 2026, 12:34 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jan 23, 2026, 01:18 AM UTC

    The incident has been confirmed as resolved by ANZ. We will monitor and resolve if no further updates are provided in the next few hours.

  5. resolved Jan 23, 2026, 02:29 AM UTC

    Incident has been resolved. Incident Start Date/time: 23 Jan 2026 - 9:40 AM AEDT Incident End Date/time: 23 Jan 2026 - 11:05 AM AEDT

Read the full incident report →

Minor October 15, 2025

Incident NPP Platform experiencing PayID registration issue. 15th October 2025 - 4:47 PM AEDT

Detected by Pingoru
Oct 15, 2025, 05:56 AM UTC
Resolved
Oct 15, 2025, 09:14 AM UTC
Duration
3h 18m
Affected: External NPP Network
Timeline · 4 updates
  1. investigating Oct 15, 2025, 05:56 AM UTC

    We are aware of issues in Registering and Updating PayIDs. The Inbound and Outbound payments are not affected. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. Please do subscribe to our status page for the latest and most accurate information. We apologies for the inconvenience caused.

  2. investigating Oct 15, 2025, 06:32 AM UTC

    We are currently aware of intermittent issues affecting the creation and updating of PayIDs due to a downstream provider outage. Clients creating new PayIDs for inbound payments may experience delays in PayID registration. Customers attempting to make payments to these new PayIDs via their online banking may also encounter lookup failures. This is an industry-wide outage impacting all participants. Outbound payments using BSB and account numbers remain unaffected. However, outbound payments to PayIDs may experience intermittent failures during this period. We apologise for the inconvenience caused.

  3. monitoring Oct 15, 2025, 07:06 AM UTC

    We believe the issue has now been resolved, and PayIDs are once again being registered within expected response times. The backlog of queued PayID creations has been cleared, and our systems are operating normally. We will continue to closely monitor system performance during the evening. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

  4. resolved Oct 15, 2025, 09:14 AM UTC

    This incident has been confirmed resolved. We have been monitoring our systems and no ongoing issues have been observed.

Read the full incident report →

Minor September 23, 2025

Upstream issue impacting NAB NPP Processing

Detected by Pingoru
Sep 23, 2025, 04:55 AM UTC
Resolved
Sep 23, 2025, 05:42 AM UTC
Duration
46m
Affected: External NPP Network
Timeline · 2 updates
  1. identified Sep 23, 2025, 04:55 AM UTC

    Notifying participant: NPPA Institution experiencing difficulty: NAB NAB is experiencing issues affecting Inbound and Outbound NPP Payments, and have self suspended from the NPP while they investigate the issue. The issue is currently affecting approximately 100% of Inbound and Outbound NPP Payments to and from NAB banking customers. NAB is currently working through resolution of the issue. Incident Start Date/time: 23 Sept 2025 @ 11:00 AEST Self-suspension Start Date/Time: 23 Sept 2025 @ 11:45 AEST Impact - End customers attempting to pay via NAB banking apps will be unable to make payments to PayIDs. - Payments from your Azupay account to NAB PayIDs will fail and return a PA04 Error.

  2. resolved Sep 23, 2025, 05:42 AM UTC

    NAB have resolved the issue that has been affecting Inbound and Outbound NPP payments. NAB have advised that they have now issued an admi.016 (PA01) to reinstate their NPP services. Incident Start Date/time: 23 Sept 2025 @ 11:00 AEST Incident End Date/time: 23 Sept 2025 @ 15:02 AEST Self-suspension Start Date/Time: 23 Sept 2025 @ 11:45 AEST Self-suspension End Date/Time: 23 Sept 2025 @ 15:02 AEST We recommend reviewing impacted transactions and reprocessing as appropriate. Regards, the Azupay Team

Read the full incident report →

Major August 22, 2025

Payment processing issues [incident first identified 22 August/4:41PM in AEST/AEDT timezone]

Detected by Pingoru
Aug 22, 2025, 07:20 AM UTC
Resolved
Aug 22, 2025, 08:34 AM UTC
Duration
1h 13m
Affected: External NPP Network
Timeline · 4 updates
  1. investigating Aug 22, 2025, 07:20 AM UTC

    We are aware of issues in delayed processing of outbound payments, inbound payments and payment request PayID registrations and de registrations. The issue has been confirmed by our Banking Partner who is investigating it. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. Please subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

  2. investigating Aug 22, 2025, 07:42 AM UTC

    Inbound payments are now processing normally as are PayID registrations. Some outbound payments sent between 16.45 and 17.25 have been rejected and will need to be resubmitted. A number of payments remain in a PENDING state which will cause a delay in settlement. Our banking partner is still investigating the issue.

  3. monitoring Aug 22, 2025, 08:01 AM UTC

    Service has been restored for all impacted processes. There are a number of outbound payments pending settlement that we are working with our banking provider to resolve. We'll continue to closely monitor the situation into this evening. We apologise for the inconvenience caused.

  4. resolved Aug 22, 2025, 08:34 AM UTC

    All system are now operating normally and all pending outbound payments have been resolved. We'll continue to monitor throughout the evening. We apologise for any inconvenience caused.

Read the full incident report →